SHIPPING, RETURNS & CANCELLATION

SHIPPING INFORMATION

We ship orders from Monday through Thursday, with most shipments arriving within 1-3 days after they are processed. An email confirmation will be sent to you with tracking details to monitor your delivery. We only guarantee delivery to the shipping address you provide at the time of check out - please ensure your address is correct as redirecting packages while in transit often results in delays and thawed product. WE DO NOT SHIP TO PO BOXES.

Transit Times Explained: Due to the perishable nature of our frozen products, we allow a package to be in transit for a maximum of 3 consecutive business days. Your order will be shipped from either Las Vegas, NV – Sturgis, SD – McNeal, AZ depending on availability of our product at either of our fulfillment facilities. For customers located outside the continental United States, orders will be shipped via FedEx 2-day.

Shipping Provider: We utilize FedEx and other trusted shippers to provide the best pricing and safe deliveries for our customers. 

Shipping Times: We typically ship bundles, subscriptions, and à la carte orders within 3-5 business days of the order date unless it is a pre-order item. Bulk beef shipments may take 5-7 days to process and are typically delivered within 3 days of shipment from leaving our facility. We own and process all of our own beef so we can reduce your wait time for your product to arrive to your family.

Shipping Rates:

• $0 to $74.99: Customer pays for cooler ($25) and shipping (typically around $40 total).
• $75 to $188.99: Customer receives a cooler at no cost and pays for shipping ($15-$25).
• $189.00 and above: Customer receives both cooler and shipping at no charge.
• Free shipping is available only in the contiguous United States.

Out of Stock Items: The natural living conditions of our animals and weather variations impact our harvests, affecting item availability. If an item is out of stock, please click ‘Notify Me When Available.’ You’ll receive an email alert when we restock that item. We are diligently monitoring inventory levels, and most out-of-stock items are typically replenished within a few days, so check back often! 

Shipping to P.O. Boxes: Shipping to P.O. Boxes is not available. Please verify your shipping address carefully. Once your order has shipped, we cannot control its handling during transit with FedEx, so it’s crucial to ensure your shipping address and delivery details are accurate. IF a PO box is entered at checkout this will likely delay your order.

Perishable Products and Freshness: All orders are shipped in insulated coolers packed with dry ice or recyclable food safe gel packs to maintain freshness and safety. Our products are sent frozen to ensure they arrive at a safe temperature. In warm weather, some items may not arrive completely frozen, although still safe to freeze and consume. Minimal thawing is acceptable, but if your order arrives majorly or completely thawed please document in photos and reach out to our team at orders@dspmeats.com for a quick resolution. We pack all orders with extra dry ice or recyclable food safe gel packs in the event of transit delays, though often depending on the season any major variance in transit time may cause thawing.

The only item we currently do not ship frozen is our Grass-fed Beef Snack Sticks. Our snack sticks are cooked, shelf stable, and ready to eat, and do not need to be refrigerated. Though refrigeration will help extend shelf life past the 1 year shelf life. If your snack sticks ship in an order of other frozen products they will be included in the package containing dry ice or recyclable food safe gel packs. We do not ship these separately to conserve resources.

We recommend transferring your order to the refrigerator or freezer immediately upon delivery, or at least on the day of delivery. If any part of your order feels warm to the touch, we advise taking photos discarding that portion and contacting us at orders@dspmeats.com. We take food safety and shipping very seriously and strive to ensure your order arrives safely and frozen solid.

Disposing of Dry Ice: To safely dispose of dry ice, place it in a well-ventilated area at room temperature, where it will sublimate away (kitchen sinks work well). Never throw dry ice in a trash can or chemical waste container.

RETURNS

Due to the perishable and consumable nature of our products we are unfortunately not able to accept returns. If you are an online customer and have a problem with the product you received by mail please take photos/videos of the product, and reach out to orders@dspmeats.com with your order number. We will do what we can to make it right and ensure you receive what you purchased. We are unfortunately not able to accept returns of product that is shipped – please discard or donate it.

CANCELLATIONS

Once an order is placed it immediately moves to our shipping team for fulfillment, cancellation is not guaranteed once an order is placed. If you require cancellation please reach out to orders@dspmeats.com with your order number and we will do our best to modify or cancel your order prior to shipment.